Appointment Policy
We appreciate your trust in us to care for your pet! For appointments, we kindly request at least 24 hours’ notice for cancellations or rescheduling. New clients are required to pay the office visit fee when scheduling, which will be applied toward their final bill. If you arrive more than 15 minutes late, your appointment may need to be rescheduled, and a late fee may apply. Missed appointments without prior notice are subject to a no-show fee equal to the office visit. We understand that unexpected emergencies happen, so please contact us as soon as possible if you are unable to make your appointment. Thank you for helping us keep appointments running smoothly and ensuring that we can be here for all of our patients and their families.
Cancelations
We ask that if you do need to cancel an appointment that you please call us 48-hours in advance to let us know. Our clients and patients are very important to us, so we want to ensure that a pet can be seen when they need to be seen without delay. If you do need to cancel, we do understand that things come up that are out of your control. After the first cancellation, we will collect a non-refundable deposit.